1. About these terms of service
These terms apply to subscriptions to GoCloudz apps for Salesforce (Product Bundle, PDF Generator, Order Management & Renewals and iClone), sold by GoCloudz Technologies Inc. ("GoCloudz"), and to use of our website, gocpq.com. Each customer’s order or invoice states their subscription term, quantity and price.
Where you install an app from the Salesforce AppExchange, the standard AppExchange license agreement applies unless these terms override it. If the two differ, these GoCloudz terms of service prevail.
However, a written agreement signed by both parties, such as a Master Service Agreement, takes priority over these terms of service where they differ.
2. Subscriptions and licenses
- The Subscription Start and End Dates on the invoice set the subscription term, typically 12 or 24 months. However, the date we issue the invoice, or the date you pay it, does not change those dates.
- Subscriptions are valid for the agreed term, annual or multi-year, and do not renew automatically.
- We activate or extend licenses in line with the Subscription Start Date, or within 24 hours of payment where applicable.
- You can add licenses at any time during the term, and we prorate them for the remaining term.
- You can request license reductions at any time. However, approved reductions take effect only at the next renewal.
Our responsibilities
- Provide the app and grant the license once we receive payment.
- Provide support for the app as described in these terms.
- Keep the app working as described in its documentation.
- Not make false or misleading statements about our products or services.
Your responsibilities
- Use the app only for lawful purposes, within these terms of service and the terms of your license.
- Pay on time for the app, as set out in these terms.
- Give GoCloudz login access only for support purposes, and only when needed.
3. Invoices and payment
- Payment is due within the payment term on the invoice (for example, Net 30 days).
- Payment methods: ACH, Zelle, credit card (through PayPal) and bank wire transfer. Details are on each invoice. We do not accept physical checks. Please quote the invoice number in your payment instructions so we can match it.
- Bank fees: PayPal and bank wires carry extra charges, which the customer pays. We recommend ACH or Zelle for customers with a US bank account, because they have no extra charges.
- To avoid any interruption, we need to receive payment at least 24 hours before the subscription end date. If we have not received payment by then, we deactivate the subscription.
- For that reason we do not generally charge late fees or interest. We may, at our discretion, allow a short grace period for the same invoice. Anything longer needs our prior written approval.
- All payments are final and non-refundable once the subscription term has started.
- GoCloudz does not store customer payment or banking information.
4. Renewals
- We issue a renewal invoice before the license expires. Payment is due under the agreed payment terms.
- Please allow enough time for payment processing, so your access continues without interruption.
- Subscriptions do not renew automatically. As a result, we charge nothing unless you agree to a renewal.
5. Pricing
- We may adjust the price at the start of a renewal term. Changes apply only at renewal and appear on the renewal invoice.
- Notice: at least 60 days before renewal for customers whose purchase needs a purchase order (PO), which gives extra time to review the quote. At least 30 days for customers we invoice directly.
- Adjustments may reflect inflation and operating costs, significant new features, infrastructure and third-party service costs, compliance and regulatory changes, or increased usage beyond the original scope of the license.
- Promotional rates and discounts apply to the initial term only. They do not carry over to a renewal unless we approve that in writing.
- A separate agreement covers customizations or feature enhancements beyond our standard offering.
- Referral partners: referral partners cannot negotiate discounts, enter agreements or issue invoices on behalf of GoCloudz. Instead, quotes and invoices come from GoCloudz, and prices must match the AppExchange listing unless we approve otherwise in writing.
6. Expiry and termination
- These terms stay in effect while you subscribe to GoCloudz apps, unless they end earlier as described here.
- A subscription ends when its term expires, or when the customer ends it with written notice. However, we do not give partial refunds for early termination.
- Either party must settle any fees it owes at the time of termination or expiry within 30 days.
- On written request, and with our approval, we may extend a subscription by up to two weeks.
- Your data always stays in your own Salesforce org. When a license expires, users lose access to the app’s managed components, so please extract any data you need and update any integrations that depend on the app before the end date.
7. Free trials
- Production trial: 15 days of access with 15 user licenses. After the trial, you need a paid subscription to keep using the app.
- Sandbox trial: for testing and evaluation only, with no expiry date or license limit. It does not require a paid subscription and is not for production use.
8. Upgrades
Every customer with an active subscription has the right to free upgrades to the latest releases of the app they subscribe to.
9. Support and availability
- Bug-related support: issues that product bugs cause are our highest priority, and we fix them at no extra cost. A bug is an error, flaw or fault in the app that causes an incorrect or unexpected result, or makes it behave in unintended ways.
- Additional support: non-product issues and general Salesforce support need a support pack at set rates.
- Response time: within 24 business hours.
- Resolution time: depends on the nature and complexity of the issue.
- Availability: our apps run on Salesforce’s infrastructure, so availability depends on the Salesforce platform. Outages or performance problems caused by the Salesforce platform are not the responsibility of GoCloudz. See Salesforce Trust for platform status.
10. Intellectual property
- All intellectual property rights in the products, including trademarks, copyrights and patents, belong to GoCloudz.
- A subscription gives you the right to use the app. It does not transfer any ownership to you.
- Nothing in these terms of service gives you any right, title or interest in our services, products or trademarks, other than the right to use the products under these terms.
11. Confidentiality and data
GoCloudz apps are 100% Salesforce-native, and customer data stays in the customer’s own Salesforce org. We access customer data only when you explicitly authorize it for support or contractual purposes. You are responsible for how you enter, store and manage data within the app. See our Privacy & Security Policy for details.
- Confidential information means anything a party marks as confidential, or that a reasonable person would treat as confidential, such as business plans, customer lists and financial information.
- The party receiving it keeps it confidential, does not disclose it to a third party without written consent, and uses it only to carry out these terms.
- However, this does not apply to information that the receiving party already knows or develops independently, that a third party with the right to do so discloses, or that is publicly available.
- On termination, or on request, the receiving party returns confidential information unless the law requires it to keep it. The duty to protect it lasts until it becomes public knowledge.
12. Disputes
If either party disputes an invoice or other statement of money due, notify the other party in writing right away. We will negotiate in good faith to resolve it promptly. If the parties cannot resolve the dispute, the governing law in section 14 applies.
13. Using this website
- The information on gocpq.com is provided for general information and may change without notice.
- Please use the site lawfully and in line with the Acceptable Use Policy in our Privacy & Security Policy.
- We link to third-party services, such as Salesforce AppExchange or our booking calendar, for convenience. However, those services have their own terms.
- Section 2.3 of the Privacy & Security Policy describes how we handle information we collect through the website.
14. Liability, law and general terms
Limitation of liability
- GoCloudz is not liable for any indirect, incidental, consequential, special or punitive damages, including loss of data, revenue or profits, arising from or related to the use of its products.
- GoCloudz’s total liability for any other claim arising from or related to the use of its products is limited to the fees the customer paid for the affected subscription in the 12 months before the claim arose, less any bank charges.
- Nothing in these terms allows the customer to bring a claim against GoCloudz for losses that arise from the customer’s own willful misconduct or negligence.
Indemnification
The customer agrees to indemnify and hold GoCloudz harmless from claims, losses, damages, liabilities or expenses arising from the customer’s negligence or misuse of the product, including third-party claims arising from the customer’s actions or omissions.
Governing law
The laws of the State of Texas govern these terms. For disputes arising outside the United States, the Rules of Arbitration of the International Chamber of Commerce apply.
General
- Entire agreement: these terms, with any order or invoice, are the whole agreement between the parties on this subject and replace earlier understandings.
- Amendments: changes to a signed agreement must be in writing and signed by both parties. We may update these terms of service for the website and for new orders by posting the new version here with a new date.
- Severability: if a term is invalid or unenforceable in any place, the rest still applies.
- Notices: notices must be in writing, and either party may send them by email to the addresses the parties designate.
- Non-exclusivity: the relationship is non-exclusive. Both parties may enter similar agreements with others.
